Refund policy

Last updated: June 2026

This Refund Policy explains how subscription payments, upgrades, and refund requests are handled on DesiRoomie.ie.

References to “I”, “me”, or “my” refer to the owner and operator of the platform.

By purchasing any paid feature or subscription on the platform, you agree to this Refund Policy.


1. Digital Services

My platform provides digital services and platform access including:

  • listing visibility upgrades
  • premium features
  • subscriptions
  • messaging-related features
  • other digital platform functionality

Because access to digital services may begin immediately after purchase, refunds may be limited.


2. General Refund Policy

Unless otherwise stated, payments made for:

  • subscriptions
  • upgrades
  • premium features
  • digital access

are generally non-refundable once the service or access has been activated.


3. Subscription Cancellation

Users may cancel future subscription renewals at any time.

Cancellation will stop future billing cycles but will not automatically generate refunds for the current active billing period.

Access to paid features may continue until the end of the current subscription period.


4. Exceptional Refund Requests

I may review refund requests on a case-by-case basis in situations including:

  • accidental duplicate payments
  • technical billing errors
  • platform-side payment issues
  • unauthorized transactions verified by investigation

Approval of refunds is at my sole discretion.


5. Abuse & Fraud Prevention

Refunds may be denied where I reasonably believe there has been:

  • abuse of platform features
  • fraudulent activity
  • repeated chargeback attempts
  • misuse of promotional access
  • violation of platform Terms & Conditions

Accounts involved in payment abuse may be suspended or permanently restricted.


6. Third-Party Payment Providers

Payments may be processed through third-party providers including:

  • LemonSqueezy

Payment providers may apply their own policies, fraud checks, and transaction handling procedures.

Users may also be subject to the terms and policies of those providers.


7. Chargebacks

Users are encouraged to contact platform support before initiating chargebacks or payment disputes.

Fraudulent or abusive chargebacks may result in:

  • account suspension
  • service restrictions
  • permanent account termination

8. Changes to Pricing

I reserve the right to:

  • modify pricing
  • change subscription plans
  • update platform features

Changes will not affect completed purchases already made before the updated pricing takes effect.


9. Contact

For billing or refund-related questions, users may contact: support@desiroomie.com.

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